Cuboid customer commitments and accreditations: What do they mean for you?

Great customer service is the most important thing we offer at Cuboid Self Storage. Our storage units are secure, weatherproof and located to be as convenient as possible for customers, but none of that would matter if we weren’t committed to providing a best-in-class service at all times.

It’s so important to us that we have turned our in-house customer commitments into external accreditations that guarantee quality. Our accreditations from Tick Box, a leading partnership scheme for the self-storage industry, Trading Standards and partner law enforcement agencies demonstrate this commitment.

To achieve these accreditations, our staff went through a rigorous training process to ensure that we store your goods safely, know the regulation around storage and demonstrate a commitment to fair trading every day.

But what does that mean for you if you choose Cuboid?

Quality assurance and trust

A guarantee of quality is all important for a self-storage company. After all, if we make a mistake or provide a sub-standard storage option, your stored items will be what suffers.

Keeping quality at the front of our minds ensures that you can trust us and the quality of our service. For example, each of our units is equipped with container-grade locks and our sites have 24/7 CCTV coverage.

The containers themselves are also designed to limit condensation and other damage with full ventilation and insulation systems.

That level of quality assurance means that you can trust us to keep your belongings safe and sound for as long as you need. When it comes to your valuable possessions, that is an absolutely vital characteristic to look for in any self-storage company.

Experience and efficiency

The level of staff training required to be accredited and fulfil our customer service commitments means that you get a superior service.

Our processes are standardised, documented and regularly reviewed to make sure that our daily operations are carried out flawlessly.

By streamlining our administration processes and using our resources effectively, we can give you a better service. This manifests in features like our electronic contract and admin system, our flexible terms and the 24/7 access we offer at our sites.

Our experience, proven by our accreditations, means that we can provide a service that removes all hassle for customers at every stage.

Satisfaction as a valued customer

Finally, our customer commitments and accreditations mean that you know how valued you are as a customer. Prioritising our customers is what everything else rests on, and we have the accreditations to prove that we put you first.

In a world increasingly driven by automation, especially in self-storage where human contact is becoming less and less frequent, at Cuboid, we're proud to offer a personal touch — our customers will always speak directly to a friendly member of our team before accessing their container, and will be assigned a dedicated account manager who they can contact throughout their stay with Cuboid Self Storage, ensuring personalised service and support at every step of their self storage rental experience.

Nothing is too much trouble and we are fully accountable at all stages. By going above and beyond regulations and achieving Tick Box accreditation, you can rest assured that choosing to rent Cuboid self-storage space means that you will get nothing but the best service – and what could be more satisfying than that to a customer? Want to rent storage space near you? Look at our self-storage locations and get in touch with the team today.